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The first time you log in to CoinList from a device or browser you have not previously used, you will need to approve the device. An email will be sent to the email address associated with your CoinList account prompting you to click the "Approve this device" button. This process is also required every time you log into the CoinList mobile app.

Process of Approving a New Device

  1. When you log in to your CoinList account from a new device for the first time, you will be directed to an Approve new device page. 

  1. You will receive an email from CoinList that you must access on the same device that you are approving. Upon opening the email, you will click the “Approve this device” button at the bottom of the email. 



You are done! 

Trouble Approving Device 

If you are using your phone or tablet, the “Approve this device” button in the email may open a browser instead of the CoinList app. This prevents the app from approving the device. Here are a few workarounds:

  • Try long-pressing the link. Your email may display an option for you to "open link" in the CoinList app.

  • Make sure you are using the most recent "New device approval" email that is sent to you after your log in attempt.

 

If that doesn’t work: 

  • For iOS, copy the link from the email you received and paste it into a new Safari browser.

  • For Android: 

  1. Go to your phone settings.

  2. Search for "opening links".

  3. Find "CoinList" under Installed Apps.

  4. Select "allow app to open supported links" or "ask every time".


Additional Tips

If you did not receive the “New device approval” email, check your spam and other subfolders. Also, make sure you did not mark CoinList emails as spam. You may whitelist emails from CoinList to prevent them from being flagged in the future. 

 

After clicking the “Approve this device” button, wait at least 10 minutes to receive the approval email before clicking the button again. Only the most recent device approval email will be valid. 

 

Do not create a new account if you are having issues with the device approval. Attempting to create a second account is in violation of our Terms of Service. Any violation of the Terms of Service may result in indefinite suspension of services and closure of a user's account.


If you're still having trouble approving a new device, please submit a support ticket.